NoKyem

Refund & Return Policy

All Sales Are Final – No Returns, No Refunds

All sales are final, non-cancellable, and non-refundable. We do not accept returns of products.

Right to Exchange for Damaged or Incorrect Items

You are entitled to a reshipment of products only if the product arrives damaged or if you receive the wrong item. This policy does not affect your statutory rights.

To request an exchange, you must contact our customer service team at info@shopnokyem.com within 48 hours of delivery. Please provide:

  • Your full name

  • Your shipping address

  • Your order number

  • A clear description of the issue

  • Photos of the damaged or incorrect product

  • A copy of your confirmation email

Damages & Issues

Please inspect your order immediately upon delivery. If your item is damaged, defective, or incorrect, contact us at hello@shopnokyem.com with your order number and photos of the damaged product so we can evaluate the issue and provide a resolution.

Non-Returnable Items

All products are non-returnable and non-refundable. If you have concerns about your specific item, please reach out to us at info@shopnokyem.com for assistance.

Exchanges

If an exchange is needed, please contact us at info@shopnokyem.com to coordinate how to exchange your existing product for the correct or updated product(s).

Thank you for shopping with NoKyem! We appreciate your support and look forward to providing you with high-quality products.